We do not accept returns EXCEPT in the case of product delivered with a damaged container within 7 days of purchase.

To be eligible for a return, you must contact customer support at 480-361-4633 or help@mygoldenratio.com and provide a picture of the damaged product within 24 hours of receiving from your shipping carrier. It must be in the original packaging.

Additional non-returnable items:

• Gift cards
• Downloadable nutritional products

Exchanges
We only replace items if they are defective or damaged. Please email us at help@mygoldenratio.com with pictures documenting the damage within 24 hours of receiving your product. A decision will then be made by a Golden Ratio staff member to return the product or to ship out a new product without requiring a return.

To complete your authorized return of damaged product, we require a receipt or proof of purchase with your order # from mygoldenratio.com

Shipping
If you've been instructed by a Golden Ratio staff member to return your product, you should mail your product to: 16050 N 76th St. Unit 102 Scottsdale, AZ 85260.


** If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.