To be eligible for a return, you must contact customer support at 480-361-4633 or firstname.lastname@example.org and provide a picture of the damaged product within 24 hours of receiving from your shipping carrier. It must be in the original packaging.
Additional non-returnable items:
- Gift cards
- Downloadable nutritional products
We only replace items if they are defective or damaged. Please email us at email@example.com with pictures documenting the damage within 24 hours of receiving your product. A decision will then be made by a Golden Ratio staff member to return the product or to ship out a new product without requiring a return.
To complete your authorized return of damaged product, we require a receipt or proof of purchase with your order # from mygoldenratio.com
If you've been instructed by a Golden Ratio staff member to return your product, you should mail your product to: 16050 N 76th St. Unit 102 Scottsdale, AZ 85260.
** If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.