We only replace items if they are defective or damaged. Please email us at firstname.lastname@example.org with pictures documenting the damage within 24 hours of receiving your product. A decision will then be made by a Golden Ratio staff member to return the product or to ship out a new product without requiring a return.
To complete your authorized return of damaged product, we require a receipt or proof of purchase with your order # from mygoldenratio.com
If you've been instructed by a Golden Ratio staff member to return your product, you should mail your product to: 16050 N 76th St. Unit 102 Scottsdale, AZ 85260.
** If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.